Excellent stuff and very inspiring. This is one of the most interesting reads I found in quite a long while and it makes me remember when I was starting out reading all these journals on how to get girls.
I am looking to start my own business as well. So reading what you are going through and all the bumps along the way is very educational. People who have millionaire dollar businesses don't really tell you the finer details of what you got to look for, so this is good material to help anyone else do what you have done too.
Firstly, I like how you have analysed your problems and mistakes along with admitting your own failures. These are the skills of a true leader, someone who is not willing to take responsibility for these is someone who will never ever learn. So well done on doing that and always look to improve even more.
I might not be the best to give advice in terms of starting a business, but I am employed and leading a team in a company for a business and it started off quite edgy, but I pick up from my mistakes quick and my team are doing fantastic now and we are smashing targets easily and getting a lot of good profit in certain projects, so I can give you some advice in leadership and business, which I have learned a lot about in the past year.
1. Firstly you are completely right you need to look at what these employees are getting out of it. I think there was a quote for american football "my job is to get them to fight for the names on front of their shirt and not the back". How you do this simple, you have to make sure that both names are tied together, if you can relate the goal of your company to their goal then you have a much stronger motivation for your employees to work hard.
So when vetting, find out why they want to join you, what are their goals? Then you can explain what your company can do to help them reach their goals. People will push a lot further if in the long run if you are using them to move your business forward, but at the same time getting them developed in the process.
2. Use an action plan, discuss with people the steps and then get them to propose deadlines for certain things and see if you agree to them. Then send the whole team the action plan, so everyone can see what everyone else is doing and the timescale.
3. Good team communication, make sure to have regular meetings, get other team members views and respect each others ideas, but at the same time play devils advocate and see if they can find a solution to these problems. Good communication always saves a lot of time, as I have seen so many times where someone would go off and do their own thing then bring it back to the team and missed something very stupid and we have to scrap the whole idea. Wasting both money and time.
4. Review success and get your employees to do the same, have meetings in why certain trends are happening and how you can change this for your advantage. The more knowledge shared out between the team the less of the same mistakes the business will make.
5. Liaising, create a huge network of contacts you could use, who knows who, what can this person do? Where can i get low cost and free marketing in an effective area, could it simply be asking one of my social popular friend to ask around... or accept an invite to a certain expo and advertise? I have a whole spreadsheet of contacts where I write lots of details on all different contacts who can help me. This makes my job tons easier as some marketing campaigns that will take me a month to do, I can do with minimum effort and time by talking to the right contacts and being in the right place at the right time.
6. Low picking fruits..., when selling your product you have different levels of conversion rates and effort needs in your business. You may have already categorized all your groups in this before, but if not here you go.
People definitely able to convert to sales
People probably able to convert to sales
People who may or may not convert to sales
People who will most likely not covert to sales
So, you want to find out which people are in which groups and put most of your effort into the ones with high convergence rates. You then need to make a plan how you can attack these people and which methods of communication will be most beneficial. Time invested into these people can be argued to be beneficial as your more likely to close the deal (Long phone call, really detailed and customized email). However leads that are quite weak you could use a method of communication, which is quick and send it (E.g. template of a very slightly customized email), which saves you time wasted on no buyers. Make sure to priortrise all of this correctly.
7. If you can't do something professionally, do not even attempt it. You have a reputation to keep for your business and time is money, so be ambitious, but if it is going to compromise your professionalism with partners due to lack of time, then don't do it. My partners are usually very responsive and hardworking for me, but I remember when i started out i neglected this and they mirrored my actions and I was getting a very bad work ethic back.
8. Lead by example, act in the manner you expect your employees to act!
9. Do not jump to conclusions and lose your cool, make sure to gather all evidence and get both sides of the story before you make a decision. Don't be afraid to bring certain things up another time whilst you think them over. I have seen managers who react to anything and will then blast their employees, with the employee giving them a simple reply and the manager is stunned in their spot "O...sorry, but I thought...".
10. Don't fear failure as it is wisdom for success. keep an open mind and you will go a long way. Praise your employees too for all their hard work and their skills they bring to the business.
AAAgent seeing you are experienced in the theory of business, I may just be informing you on things you are already doing. However sometimes when you are in the real world it is sometimes easy to miss a few of the simplest things, I see experienced managers who have got masters in business make many mistakes all the time and leading their crew in the incorrect manner, causing tons of bad gossip and an ineffective and inefficient working environment. The worst thing is that most of them are unwilling to learn from previous mistakes, which leads to no improvement in their leadership.
I hope you all the best in your adventure and will be looking forward to more posts.