Well my co-worker and i have just joined the company about 4 months ago. our team is comprised of 4 people. 1 senior, 3 junior and my boss.
me and the other new junior are pretty smart. the other junior is okay as well but still a junior worker. We have been told to direct our questions to the senior worker but the thing is the senior worker really doesn't know much but has been with the company for 4 years. we've both asked the senior analyst questions in which most of the time she can't give a good straight answer. I can tell she feels that we are undermining her authority since after we ask her the question and she can't answer it, we go directly to our boss.
we can't really help it because these questions need to be addressed. I try to not make her feel inferior and i try to respect her as an older person. She's only like 3-5 years older.
she b1tched at my co-worker yesterday for this mistake she made....the thing was she never informed us of this in the first place that's why the mistake was made. The next morning due to the fact that i received a similar problem and the mistake was "a delayed response" i couldn't help it since i received the questions the previous day and was left with responding asap the next morning. basically the owner of the company/BOSS sends questions which i wasn't aware needed to be responded to ASAP. Since most of my work is required to be finished ASAP i focused on my other work and my co-worker made the same assumption as well until she was yelled at. We get yelled at for many things by this senior because we aren't informed ahead of time of the criteria. She says that's the way she was trained and she got yelled at alot.
She always overloads us with work and then *****es when we ask to reassign some work, etc. but then she goes and tells us to not send her stuff because she busy. She also ask's my boss for extensions on her work.
She yells at me telling me she told me to get this done asap.
I kindly emailed her back saying she must have told the other co-workers and not me.
She get's furious stands up and yells
"AAAgent I TOLD YOU THIS."
"HB5, you didn't tell me this. im positive."
"AAAgent, DON'T TELL ME I DIDN"T TELL YOU. I TOLD YOU THIS."
HB5 i'm sure you didn't tell me this.
she starts screaming some more at me and then she sits down. I was sitting down the whole time and people in my whole department are looking at us.
since i didn't want to make a scene and call her aside to talk, i sent her a respectful but CLEAR email stating she was wrong in what she did.
It was titled work guidelines and criticism. Below is most of it:
Hi HB5,
First I would like to say, thank you for your help so far and feedback.
In light of this, I believe there is a better way of delivering your feedback because I find the way you respond sometimes rather offensive which passes the borderline threshold of harsh. I don’t think it’s very considerate when you inform hb4(coworker) specificly about the Boss(timely response to his questions) rule and not myself, you yell at me for it. You did not tell me anything from BOSS had to be responded to within 15 minutes. You have told me about xxx and xxx that need to be done within a day and urgent requests. There have been all these tidbit important rules that are only directed to my attention after I have made the mistake since I was not properly informed. If there was a list available on these details it would have saved both the junior workers and senior workers the trouble.
BOSS's request was tagged as urgent I just checked and that is my fault and I apologize for that but I still did not appreciate you yelling outloud at me directly. Would you appreciate this? I have always treated you respectfully and politely and I am only asking for the same.
Along with this, I know we are supposed to be logging 4 deals daily, possibly even 5. I agree we are supposed to be multi-tasking while doing our work but during a the day where I was sent 3 public deals in different countries/currencies along with 3 hours of meetings with xxx and Team presentation I don’t find it reasonable again to be criticized for not being able to log 3 public deals in 5 hours or less.
I am available to talk about this if you would like to discuss this further since I believe we have both gotten off on the wrong foot lately.
-AAAgent
Just wanted some feedback on how i handled this. I believe i handled it alright. I was not disrespectful and i was honest.
i will let everyone know the actual response and how it turned out.
me and the other new junior are pretty smart. the other junior is okay as well but still a junior worker. We have been told to direct our questions to the senior worker but the thing is the senior worker really doesn't know much but has been with the company for 4 years. we've both asked the senior analyst questions in which most of the time she can't give a good straight answer. I can tell she feels that we are undermining her authority since after we ask her the question and she can't answer it, we go directly to our boss.
we can't really help it because these questions need to be addressed. I try to not make her feel inferior and i try to respect her as an older person. She's only like 3-5 years older.
she b1tched at my co-worker yesterday for this mistake she made....the thing was she never informed us of this in the first place that's why the mistake was made. The next morning due to the fact that i received a similar problem and the mistake was "a delayed response" i couldn't help it since i received the questions the previous day and was left with responding asap the next morning. basically the owner of the company/BOSS sends questions which i wasn't aware needed to be responded to ASAP. Since most of my work is required to be finished ASAP i focused on my other work and my co-worker made the same assumption as well until she was yelled at. We get yelled at for many things by this senior because we aren't informed ahead of time of the criteria. She says that's the way she was trained and she got yelled at alot.
She always overloads us with work and then *****es when we ask to reassign some work, etc. but then she goes and tells us to not send her stuff because she busy. She also ask's my boss for extensions on her work.
She yells at me telling me she told me to get this done asap.
I kindly emailed her back saying she must have told the other co-workers and not me.
She get's furious stands up and yells
"AAAgent I TOLD YOU THIS."
"HB5, you didn't tell me this. im positive."
"AAAgent, DON'T TELL ME I DIDN"T TELL YOU. I TOLD YOU THIS."
HB5 i'm sure you didn't tell me this.
she starts screaming some more at me and then she sits down. I was sitting down the whole time and people in my whole department are looking at us.
since i didn't want to make a scene and call her aside to talk, i sent her a respectful but CLEAR email stating she was wrong in what she did.
It was titled work guidelines and criticism. Below is most of it:
Hi HB5,
First I would like to say, thank you for your help so far and feedback.
In light of this, I believe there is a better way of delivering your feedback because I find the way you respond sometimes rather offensive which passes the borderline threshold of harsh. I don’t think it’s very considerate when you inform hb4(coworker) specificly about the Boss(timely response to his questions) rule and not myself, you yell at me for it. You did not tell me anything from BOSS had to be responded to within 15 minutes. You have told me about xxx and xxx that need to be done within a day and urgent requests. There have been all these tidbit important rules that are only directed to my attention after I have made the mistake since I was not properly informed. If there was a list available on these details it would have saved both the junior workers and senior workers the trouble.
BOSS's request was tagged as urgent I just checked and that is my fault and I apologize for that but I still did not appreciate you yelling outloud at me directly. Would you appreciate this? I have always treated you respectfully and politely and I am only asking for the same.
Along with this, I know we are supposed to be logging 4 deals daily, possibly even 5. I agree we are supposed to be multi-tasking while doing our work but during a the day where I was sent 3 public deals in different countries/currencies along with 3 hours of meetings with xxx and Team presentation I don’t find it reasonable again to be criticized for not being able to log 3 public deals in 5 hours or less.
I am available to talk about this if you would like to discuss this further since I believe we have both gotten off on the wrong foot lately.
-AAAgent
Just wanted some feedback on how i handled this. I believe i handled it alright. I was not disrespectful and i was honest.
i will let everyone know the actual response and how it turned out.