for ni have a real life perable so to speak that hapepnt ed to me that happened to me that best explains what i am trying to sae lo
I have been doing my web design business since 2008. i started off with no portfolio no clients and no programmers.. but i had a goal. my long term goal in this regard is to run/own a web development company that deals exclusivy in equine/thoroughbred realted website design as that's what i love and there is serious need for it (at least talented ones lol). but to get there i knew it would take some years becuase we had no portoflio and when i make that switch over to just doing that type of work i not only want i a killer portfolio i want all the kinks out of my system. this is one peg in my overall goal list and i have much more ambitous plans than even this but this does combine the 2 things peek my interest the most; horse racing and being a techie / nerd lol. so i have taken great interest in it.
anyway, about 2010. we had a decent portfoio, we had a steady stream of clients, still working still learning as I go on. by now i had like 4 programmers and 1 grahpic guy on staff. we were getting good enough to get bigger jobs. we started taking these jobs on and. did not go as planned at first. there were 3 jobs in particular. all three huge. 2 of the clients were just jerks and were extremely picky and one of the clients just got pissed that my programmer kept asking for stuff and he was busy doing other life ****. we lost all three jobs. 2 of they m were at least 80% done and i ended up sending them all their money back.
while i was not thrilled about sending refunds and still having to pay payroll out of my own pocket i could afford to do such and it wasn't my biggest issue. my biggest issue was that we spent time on work that did not get done. we lost cilents we had. something was broke.
we took another project that was big and lost it. it was the same programmer so i let him go. i hired someone else and the same thing happened.
for a good 4months i held grudges against the clients.. i mean, they were very very ****ty. one client approved every last thing we did only tos ay he did not like it when we were done and refused to pay. one client disappeared for a month and came back and wanted us to still hit the same deadline we had started the project. in 2 cases i had done such a good job of documenting all the udpates and conversations i am pretty sure i could have taken them to small claims court. and almost did.
but i did not. one day i was working and we were working on this job, this job that wasn't even that big, but the design was extremely extremely funky and it made programming difficult. not only that, she was very very very very picky and anal. she was very difficult. it was happening again right before my eyes, we would send her an udpate and she would get pissy.
i remember sitting at my comptuer thinknig how can i diffuse this situtation and make her happy and keep the job. from a technical standpoint i knew the programmer could do the job. but she was the type of client that expected, even though the design was very funky, things to be done right the first time. THAT is waht was pissing her off, not that it was not getting done, we were about half way done at the time so she could nto say it was not getting done. but every time we woudl send an u date she would get issy and piont out **** and i mean we would fix but she did not want to have to point it out.
so i got the idea... i called my best programmer, the most detail oriented one i had, i told him look you are taking over this job, and i do not care how long it takes, only work on one page at a time, and make sure it's EXACTLY right before sending it, exactly how she wants it laid out.
i never had another complaint out of her again and we finsihed the site in less than a week and paid within an hour of us being finished.
then i realized, why i had lost the other jobs.. it was not that we could not do the work, but i realized, i had to match my clients up with my programmers, i just could not take a j and see who was the less busy and give it to them. we have clients tihat aren't in a hurry at all, we have some that are very much in a hurry. we have some that expect things to be done right the first time regardless of how hard it is and some that could care ioless if revisons have to be made as long as they get addressed. so i amade a chart and started changing up resonbilities to give my most difficult jobs and most important ones to my most 2 detail oriented programmers and the ones that were good but just not very detail oriented, the ones who would do what they would ask but would not bother trying to double check their work or try to interpret feedback that was not 100% clear i gave them the projects with clietnts who were in and out of town, who were doing this in their spare time, etc. which most jobs. if we had 12 jobs total the good 2 guys might work on 3 or 4 combined.
the next 2 months income MORE than doubled without me spending a dime on marketing. 2 things happened. first, we were not losing projects anymore. also because i could now give bigger jos/ jobs that like i knew a large firm was farming out to get done i could give those to the really good ones, they would throw repeat business our way whereas in the past they would pay for something because we did it but we would not get repeat business.
what i am trying to say.. yeah women have issues. just like some of my clients have issues. i am not saying that women do not have issues i am saying it is not produtive to waste time pionting them out. you focus on what you have done wrong and what you can fix and you can keep growing, or you can be teh guy who keeps losings and keep blaming people beucase they do not get it.
i know my spelling is always horrible but this is partuarlly horrible on my wife's laptop and it has though very soft/sensitive keys and she hates it when i change the settings