kdnash82
Master Don Juan
Here's the story. I purchased a hands free cellphone device that installs into your car. Parrot CK3200. Basically what this devices does is connects to your radio, and using bluetooth technology, anytime your phone rings, it mutes the radio and you hear the conversation through the cars speakers. There is a mic that mounts on the sun visor or something.
So I purchase this product from CellHut.com. I read over everything and Parrot recommends that you get this product professionally installed. So, I call up a couple of places I know and get estimates. They all say $150 for installation. So I go to the one I think is the best. We talk things over and they get an idea of where I want this thing mounted.
Later I get a phone call saying that they had a problem installing the product. The product has power, but nothing appears on the screen. My phone doesn't recognize that it's even there, but find another bluetooth product that's in their lobby area. They ask me what I want them to do, so I call CellHut. CellHut says that I should return the product to them. Everything. So I tell them to pull everything out and pack it back in the box.
So I go back to pick up my vehicle, they explain everything to me again, and say "That'll be $120 for parts and labor". I'm floored. I can't believe they would actually charge me for something I don't even have in my car. At the sametime I understand that they did a job. Regardless if it works or not is on me. If I had bought the product from them, then that would be a different story.
I call CellHut and explain the situation to them. They tell me to take the problem up with the installers. The installers say take the problem up with the people you bought it from. So I'm back and forth. I finally get a supervisor on the phone from Cell Hut and they tell me they will exchange my product, but will not refund me the $120 for installation. He then tells me to contact the manufactorer.
I call up Parrot and they're saying that they can't believe that the installers wouldn't do another installation if I brought them a product that worked for free. They also say that they're not gonna foot the bill.
I ended up making a complaint against CellHut on Better Business Bureau. Not sure where that's gonna get me. I also called some guys down at the smalls claims court. Turns out since the company is in NY and I'm in CA, I would probably end up paying a lot more money than $120 for filing and crap. Then even if I did win, I would have to pay more money for NY to even recognize the fact that I won in CA.
It sucks that companies can just get over on consumers like this. I pretty much simply have to bite this bullet. Take it in the butt. Bend over and get fu$ked. No lube and no kiss goodnight. Not even a reach around. You get the picture.
So I'm asking all lawyers/legal advisors/attorneys for some advice on sticking it to the man!!
So I purchase this product from CellHut.com. I read over everything and Parrot recommends that you get this product professionally installed. So, I call up a couple of places I know and get estimates. They all say $150 for installation. So I go to the one I think is the best. We talk things over and they get an idea of where I want this thing mounted.
Later I get a phone call saying that they had a problem installing the product. The product has power, but nothing appears on the screen. My phone doesn't recognize that it's even there, but find another bluetooth product that's in their lobby area. They ask me what I want them to do, so I call CellHut. CellHut says that I should return the product to them. Everything. So I tell them to pull everything out and pack it back in the box.
So I go back to pick up my vehicle, they explain everything to me again, and say "That'll be $120 for parts and labor". I'm floored. I can't believe they would actually charge me for something I don't even have in my car. At the sametime I understand that they did a job. Regardless if it works or not is on me. If I had bought the product from them, then that would be a different story.
I call CellHut and explain the situation to them. They tell me to take the problem up with the installers. The installers say take the problem up with the people you bought it from. So I'm back and forth. I finally get a supervisor on the phone from Cell Hut and they tell me they will exchange my product, but will not refund me the $120 for installation. He then tells me to contact the manufactorer.
I call up Parrot and they're saying that they can't believe that the installers wouldn't do another installation if I brought them a product that worked for free. They also say that they're not gonna foot the bill.
I ended up making a complaint against CellHut on Better Business Bureau. Not sure where that's gonna get me. I also called some guys down at the smalls claims court. Turns out since the company is in NY and I'm in CA, I would probably end up paying a lot more money than $120 for filing and crap. Then even if I did win, I would have to pay more money for NY to even recognize the fact that I won in CA.
It sucks that companies can just get over on consumers like this. I pretty much simply have to bite this bullet. Take it in the butt. Bend over and get fu$ked. No lube and no kiss goodnight. Not even a reach around. You get the picture.
So I'm asking all lawyers/legal advisors/attorneys for some advice on sticking it to the man!!