Am British so we don’t have the same standard of service as you guys. It’s lol watching Americans come visit and lose their shyt that waiters don’t really care and won’t get them their very particular requests lol.
I do eat out a lot but haven’t noticed the (already low) service standards decline.
I think what I have noticed over the last 10 years is general service industries service decline. You can never speak to anyone. Any help function on an app just have 5 things you are “allowed” to query. If it doesn’t fit what they want you to ask, you don’t get it answered. Just eat a good example. Try and complain about an order. Sometimes it outright just gets you to a page which doesn’t work (I think it deliberately doesn’t work). In these scenarios, I ALWAYS drive to the restaurant either right away or the next day and cause merry hell. If this keeps happening the restaurants will ask them to actually let you query things remotely.
insurance, banks, everything. First, try a help App page which only just tells you to wait, or to a page which doesn’t answer it. Then you call and you have to listen to a recorded message for 8 minutes listing all the things you read on the app. Then it’s a queue . Then all you get is an email that they answer in 5 days
tech was supposed to streamline service but it doesn’t. It reduces service. To help their bottom line. The catch is, that not one company maintains service so they all do it together.
so we end up with poor service, less and lower paid staff, one programmer earning tons. Eventually the service industry will reduce the middle class so much they won’t have anyone to sell to.
We have to be very very careful with what tech and AI does. It’s a new industrial revolution and the directors and tech guys doing this are the equivalent of the Victorian industrialists, impoverishing the public in the name of profits. And I’m an arch capitalist but we have a serious issue if this continues. We will generally end up with a slave and master class.
what do you think the Starbucks generation will do? When I was 16 I got a job which paid enough for me to have a small flat and support myself. This was a basic office job, which has now been automated. For men it will be crime, for girls, only fans. Great for the wealth classes to access their coke and cheap women. Eventually these people will get hovered up by revolutionary or malign movements. And then everyone is f’d